Welcome to Pride Jewellery Australia! We are committed to providing a seamless delivery experience for all our customers. Please review our delivery policy below to ensure a smooth transaction.
1. Delivery Areas
We proudly offer delivery services across Australia and select international locations. For international orders, please contact our customer service team to confirm shipping availability and rates.
2. Processing Time
All orders are processed within 1-2 business days, excluding weekends and public holidays. During peak periods or sales events, processing times may be slightly extended. You will receive an email confirmation once your order has been dispatched.
3. Shipping Methods
We offer a range of shipping options to suit your needs:
Shipping costs will be calculated at checkout based on your delivery method and destination. For orders over $150, standard shipping within Australia is free.
4. Tracking Your Order
Once your order is dispatched, you will receive a tracking number via email. You can use this number to track the progress of your delivery through our courier’s website.
5. Delivery Timeframes
Delivery timeframes are estimates and may vary based on your location and the shipping method chosen. Please allow additional time for deliveries to remote areas or during peak periods.
6. Delivery Issues
If your order is delayed, lost, or damaged, please contact our customer service team as soon as possible. We will work with you to resolve any issues promptly. Note that Pride Jewellery Australia is not responsible for delays caused by third-party couriers or incorrect address details provided by the customer.
7. Signature Requirements
For added security, some deliveries may require a signature upon receipt. If no one is available to sign for the package, the courier may leave a notification with instructions for rescheduling delivery or picking up the package from a local depot.
8. Returns and Exchanges
If you are not completely satisfied with your purchase, please refer to our Returns and Exchanges Policy for detailed information on how to return or exchange items. Note that return shipping costs may apply.
9. Contact Us
For any questions or concerns regarding your delivery, please contact our customer pridejewellery.australia@gmail.com . We are here to assist you!
Thank you for shopping with Pride Jewellery Australia. We look forward to serving you!